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This page sets out the legal basis on which 999tb operates and how our terms apply to your account. Access to our platform depends on your local law and the eligible regions we serve — please read this carefully before using any part of the site.
When you open an account with 999tb, you enter into a binding agreement with us. These terms cover every action you take on the platform — from placing a sports market wager to navigating the casino lobby, and from initiating a bKash deposit to completing a Bank Transfer withdrawal. We do not offer services in jurisdictions where doing so is prohibited by local law. If you are accessing 999tb from Bangladesh, it is your responsibility to confirm that online wagering is permitted under the laws applicable to you. We do not make that determination on your behalf. Our legal terms are written in English and that version takes precedence in any dispute. Upay and bKash transactions processed through your account are subject to both our terms and the payment provider's own conditions — any conflict between those documents is governed by the terms stated at the time of the transaction. We may revise these terms at any time; continued use of the account after a change constitutes acceptance. If you disagree with a revision, you should stop using the platform and contact our support team to close your account.
Our legal terms draw a clear line between what we are responsible for and what falls outside our direct control. Understanding that boundary helps you know where to direct any concern.
Registration, login, identity verification and account closure are all governed by our terms. Any restriction on your account — whether temporary or permanent — is applied under the conditions stated here at the time the restriction is placed.
Deposits and withdrawals made via bKash, Upay or Bank Transfer are subject to our transaction policy. Transaction records visible in your account history are the authoritative record; query any discrepancy through our published support route within the timeframe stated in your account settings.
Game content, sports markets, odds displays and promotional notices on this site are our responsibility to present accurately. RTP figures are displayed only where the game or studio makes them available; we do not publish figures that the game provider has not disclosed.
Payment providers, game studios and any external link you follow from this site operate under their own terms. We are not liable for the conduct, availability or policies of those third parties, and our legal terms do not extend to them.
Our terms are not one-sided. You have specific actions available to you at any point while your account is active. You can review your full transaction history — including every bKash, Upay and Bank Transfer record — directly inside the account dashboard. If any personal detail held on your account is incorrect, you can update it through the account settings page; changes to identity documents may require re-verification. Where you believe a term has been applied incorrectly to your account, you can raise a formal query by contacting our support team using the routes listed on this page. We will acknowledge your query and respond through the same channel. Requests to close your account are processed once we confirm your identity and confirm there are no pending transactions. Keep in mind that your right to request changes is subject to our verification steps and the conditions set out in the full terms document available in your account area.
Open the transaction history section of your account to see every deposit, withdrawal and adjustment. Records include the payment method used — bKash, Upay or Bank Transfer — and the date and status of each entry.
Go to account settings to update your contact information or linked payment details. Identity document changes require you to submit updated verification material, which our team reviews before the change takes effect.
If you believe a term has been applied in a way that affects your account unfairly, contact our support team directly. Describe the specific transaction or restriction in question so we can locate the relevant record and respond accurately.
Contact support to begin the account closure process. We will confirm your identity, check for any open transactions and then close the account. Any remaining wallet balance is returned through your registered payment method.
If any part of these legal terms raises a question you cannot resolve through the account settings page, use the contact routes below. We handle policy queries separately from general account support, so describe your concern clearly when you write in.
Open the live chat widget visible at the bottom of any page while you are signed in. State that your query is about a legal or policy matter so it is routed correctly.
Send a written query to our support email address shown on the Contact page. Include your account username and the specific term or transaction you are asking about.
The Help Centre inside your account area contains published policy documents and answers to common legal questions. Check there first — many queries about transaction records and term scope are answered in full.
We keep the information you give us only for as long as it is needed to operate your account and meet our obligations. Here is how we approach each area.
Account data — including your registered payment methods such as bKash or Bank Transfer — is retained for the period required by the terms you agreed to at registration. Once an account is closed and the retention period ends, personal data is deleted or anonymised in line with our policy.
We use cookies to keep your session active, remember your lobby preferences and measure which pages are working well. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how pages load on mobile access.
Your account is protected by password authentication. We strongly encourage you to use a unique password not shared with any other service. If you suspect unauthorised access, change your password immediately and contact support through the live chat or email route listed on this page.
When we update these legal terms, a notice appears in your account area the next time you sign in. The revised terms take effect from the date shown on the notice. You can always request a copy of the current terms through the Help Centre or by contacting support.
Below are the questions we receive most often about how our legal terms work, what rights you hold and how to act on them.
Access and eligibility depend on your local law and the eligible regions we serve. It is your responsibility to confirm that using 999tb is permitted under the laws that apply to you. We do not make that determination for you, and our terms do not override local regulation.
The full terms document is available inside your account area under the legal or policy section. If you cannot locate it after signing in, contact us via live chat or email and we will send you a direct link to the current version.
Yes. Open account settings and update the relevant field directly. Changes to identity documents — such as a new verification upload — are reviewed by our team before the update takes effect. Contact support if you cannot make the change yourself through the settings page.
Transaction records are retained for the period set out in our data retention policy, even after account closure. You can request a copy of your transaction history before closing your account by contacting support. After the retention period ends, records are deleted or anonymised.
Contact our support team through live chat or email and describe the specific term or transaction in question. Provide your account username and the date of the event. We will locate the record and respond through the same channel you used to contact us.
A notice appears in your account area the next time you sign in after a revision. The effective date of the new terms is shown on that notice. Continued use of the account after that date means you have accepted the revised terms. You may contact support if you have questions about what changed.